Public & Product Liability Insurance from AAMI
Call us: 04 59 619 618

SERVICE GUARANTEE TERMS AND CONDITIONS

NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY APPOINTING A SERVICE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE.

Access

The customer is to provide access to the property when the service is due to be performed. If he/she is not available at the appointed time the customer is responsible for providing us access to the keys. Failure to provide access is subject to a $250 cancellation/postponement fee. Running water and electricity must be available within the property where the cleaning service is to be carried out. Failure to provide these is subject to a $250 non-refundable fee.

Bond Back Guarantee

Cancellations

A $250 cancellation/re-scheduling fee applies for any cancellation of our service once you have booked our service by email regardless of when they booking was made. We reserve the right to refuse any job if we deem the condition of the property is dangerous for the safety, health, or well being of our staff. We reserve the right to re-schedule or cancel any appointment if the property is not as described either in condition or size, or if unexpected circumstances occur. The date and time of the clean given is approximate and we reserve the right to re-schedule the clean for anytime with the following 72 hours if unexpected circumstances occur such as a sick team member or the contractor has an emergency. If you are not happy to re-schedule the clean and wish to cancel a $250 cancellation/re-scheduling fee applies.